Frequently Asked Questions

Check-in time is given in your Joining Instructions email. This is usually sent out approx. 30 days before the start of the event, or when your booking is received if less than 30 days before the event. For most weekend events, arrival/check-in is between 4pm and 7pm.

Where this is an option, the payment section of the registration form will show a tick box for you to select. You will be shown all details of your deposit and balance payment arrangement on the form before paying. We will send you a payment reminder with a link to pay your balance at the stated time. There is no surcharge for this.

It is possible to book to stay overnight after most groups until 11am the following morning for a very reasonable rate, and where available, will be an option on the registration form. If you wish to stay longer to assist with travel plans, you can book R & R (in a dorm or a private room, depending on your accommodation for the event) for 24 hours. Please contact the Booking Office on 01747 821221 to enquire about availability and book it in. We are not usually able to accommodate people for longer than 24 hours before or after an event due to other events.

For most events, there will be a selection in the booking process for dorm accommodation, campervan (BYO) or private accommodation, according to availability. If you wish to add private accommodation to a booking you have already made, please call the Booking Office on 01747 821221 during office hours.

If you lose something whilst you’re here for an event and cannot find it in the Lost Property, please complete a lost property form in the Booking Office. If you find you have left something behind after you leave, please EMAIL (not phone) the details of your item, where and when you lost it, and your contact info. If your property is found we will contact you to arrange its return/collection.

For most events, the early bird price applies until 21 days before the event starts. Very occasionally an event that we are hosting will have a different deadline, which will be clearly stated in the event description.

Directions can be found here. Osho Leela has a Car Sharing Group on Facebook:  click here

Please see our Cancellation Policy here.

Where this is available, there will be campervan tickets on the event’s registration form. We also have a limited number of hook-up points (charged at £5 per day) and tickets will be available to select one where there is availability.

Yes, bedding is provided; you will only need to bring your own towels.

Osho Leela has a strict “no dogs” policy with the exception of guide dogs. This applies to campers and people bringing campervans as well.

Privacy Policy

Last updated February 4, 2025

Your privacy is important to us here at Osho Leela. This privacy document describes our policies and procedures on the collection, use and storage of your personal data. This document explains your privacy rights and how the law protects you and your choices.

Our Privacy Promise to you

  • We will keep you personal information safe and secure to the best of our ability and accessed only by trained employees who will handle the information appropriately and lawfully.
  • We will never sell your personal details with third parties.
  • We will only send you information about upcoming events and workshops if you have opted-in to receive such correspondence. You have the choice to opt-out at any time.
  • Any purchases completed over the telephone are processed via a third-party provider. We do not record or store any card numbers, expiry dates or security numbers. 

The type of personal information we collect 

We currently collect and process the following information:

  • Full name and email address when you subscribe to our Newsletter via the form on the website. Your telephone number is also requested when contacting us using our Contact Form although this is not mandatory.
  • If you perform a transaction such as booking an event, workshop or festival we collect your name, email and phone number. 
  • When you browse our website we collect the Internet protocol (IP) address used to connect your computer to the Internet.  This identifies you as an anonymous individual.
  • We also use Google Analytics tools to measure and collect session information when you visit the website, including page response times, length of visit, page interaction information, unique device identifiers and similar diagnostic data.
  • Some workshops we may require extra information to ensure we can support you and the group during that process. This will be by your consent.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you when you make a booking, contact us, or subscribe to our newsletter.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  • Legitimate Interest: If you contact us it is clearly in your legitimate interest for us to process your data and respond to your enquiry. We may also occasionally send you informative updates that are relevant to your enquiry.
  • Consent: We collect explicit consent when customers subscribe for our marketing newsletter.

The use of Tracking Cookies

We use cookies as a form of tracking technology on our website. Tracking Cookies are small pieces of information sent by an organisation to your computer and stored on your local hard drive to allow that website to recognise you when you return. Cookies collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better and more personalised web user experience to you. 

Non-essential marketing cookies are disabled by default on our website until you accept them at the bottom of the screen. To enable tracking cookies please choose ‘Settings’ and select the Tracking Cookies option. It is also possible to switch off cookies by setting your browser preferences.

How we store your personal information 

We take all precautions necessary to ensure your data is treated securely and is not inappropriately accessed, misplaced, altered or destroyed. Please take care not to share sensitive information in normal correspondence as this can never be guaranteed to be 100% secure.

Workshop Angel Payment Platform

Workshop Angel is the payment platform we use to take payment of events, workshops and festivals booked online through our website. Workshop Angel collects data that is necessary to process the payment such as your name, telephone and email address. The payment platform Stripe handles your credit card details which are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). This transaction data is stored only as long as is necessary to complete the transaction. After completion your details are deleted unless you specifically choose for them to be saved. 

Stripe is a financial services company and a complete payment platform. (https://stripe.com/en-gb/). Workshop Angel Privacy Policy can be found here https://app.workshop-angel.com/privacy_policy.php

Retention of Data

We retain your data for as long as necessary as set out in this Privacy Policy. We will only retain and use your personal data to the extent necessary to comply with our obligation to you and your request. Some data is retained for lawful purposes and some for your legitimate interest.

Your personal data is used for the following purposes

  • For the undertaking and delivery of relevant information required for upcoming events that have been purchased by you.
  • To contact you via email or telephone call relating to any products or services you may have purchased through us.
  • To provide you with news, special offers and information about upcoming events, workshops and festivals here at Osho Leela.
  • To attend to and manage any requests you have initiated with us.
  • To maintain and monitor the usage of our service to you. Also to measure and manage the effectiveness of our advertising and marketing campaigns.

Your data protection rights

Under data protection law, you have the following rights:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Policy Changes

We may from time to time update this policy document to reflect changes to our operating procedures or for regulatory or legal purposes.

Contact Information

Please contact us by email with your request or question to ​info@osholeela.uk or by letter to Osho Leela, Thorngrove House, Common Mead Lane, Gillingham, SP84RE. We will respond to you within one month.